Order Processing

• We ship from Northern California, United States

• We process orders within 1-10 business days (excluding weekends and holidays).

• Any listings indicating 'pre-order' may take up to 4 weeks to ship.

• Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

• If you need to cancel or change your order, please contact us immediately at theluckymochi.info@gmail.com . We will not be able to make changes to your order after it has shipped.

• Please review and ensure that you have entered the correct address including the unit number. We are not responsible for non-delivery due to errors in the address that you provide.

 

Shipping Costs

• Standard shipping cost is $3.50 for orders less than $40.

• We offer free U.S. domestic shipping for orders over $40.

 

Delivery Standards

• Domestic shipping takes up to 9 business days.

• International shipping takes approximately 3-8 weeks.

• Shipping time does not include processing time.

• We are not responsible for lost of packages and shipping carrier delays.

 

Return & Refund & Exchange

• All sales are final.

• We do not offer returns or exchanges due to the nature of our products. We are more than happy to refund or replace any manufacturing defects.

• If you receive damaged products, please let us know at theluckymochi.info@gmail.com !