Frequently Asked Questions

All sales are final. Unfortunately, we do not offer returns or exchanges due to the nature of our products. We are more than happy to refund or replace any manufacturing defects. Please email us at theluckymochi.info@gmail.com if you received faulty products!

Yes! We ship internationally to certain countries. You can see if your country is available for shipping at the checkout. We are not responsible for any lost packages or custom fees.

Processing time is 1-10 business days, you will be notified once your package is shipped. Domestic shipping time is approximately 3-9 business days, and international shipping time may take up to 8 weeks. Accordion Sunshades are made to order and based internationally due to no available manufacturer in the usa could provide this service. On average, it takes about 2.5-3 weeks to place and receive the order.

Please email us at theluckymochi.info@gmail.com within 24 hours to make any changes or cancel your order. We may not be able to cancel or make changes if the order has already been shipped.

Yes! Please email theluckymochi.info@gmail.com for any wholesale inquiries!